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Product · Intermediate · Online

Product Operations for Internal Tools

Support teams often own internal tooling requests. Learn lightweight discovery interviews, story mapping, and prioritization frameworks that respect engineering capacity.

₩1,120,000 · 6 weeks

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Cover for Product Operations for Internal Tools course

What is included

  • Stakeholder interview guides
  • Story mapping for internal portals
  • RICE prioritization workshops
  • Prototype feedback sessions
  • Release note writing for internal users
  • Metrics for tool adoption

Outcomes

  1. Deliver a prioritized backlog for a sample internal tool
  2. Run a discovery interview with mentor observation
  3. Publish internal release notes for a mock launch
Portrait of Na-young Lee

Na-young Lee

Product coach; led internal tooling at a Seoul enterprise software firm.

Reviews

RICE session changed how we pitch fixes to engineering — fewer “urgent” pings, more evidence.

Ingrid · Senior agent · Healthcare SaaS

Interview guide felt long at first, but my second call was noticeably smoother.

Kenji

FAQ
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