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Data · Beginner · Online

Data Literacy for Service Teams

Turn raw ticket exports into actionable charts. Learn SQL-flavored queries on sample datasets, define KPIs that managers trust, and present weekly trends without overstating certainty.

₩750,000 · 5 weeks

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Cover for Data Literacy for Service Teams course

What is included

  • Spreadsheet and BI tool orientation
  • KPI definition workshops
  • Anomaly detection drills on sample exports
  • Chart selection for executive summaries
  • Data quality checks before reporting
  • Ethical framing of operational metrics

Outcomes

  1. Build a desk metrics dashboard prototype
  2. Document three KPIs with clear definitions
  3. Deliver a five-minute metrics briefing
Portrait of Ji-woo Han

Ji-woo Han

Analytics mentor focused on operations teams; ex-BI consultant.

Reviews

The KPI definition worksheet stopped our team from arguing about “first response” every Monday.

Yuna · Desk Analyst · 4/5

Clear on chart choice. I wanted one more session on seasonal adjustment — still useful overall.

Marcus L. · Regional MSP

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