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Data · Advanced · Blended

Automation Scripts for Repetitive Tickets

Reduce manual clicks without risking production systems. Learn guardrails, dry-run modes, and change approval patterns suitable for desk-led automation pilots.

₩1,780,000 · 8 weeks

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Cover for Automation Scripts for Repetitive Tickets course

What is included

  • Scripting fundamentals in PowerShell and Python
  • API read-only exploration labs
  • Dry-run and rollback patterns
  • Change approval documentation
  • Automation ROI estimation
  • Ethics of auto-closing tickets

Outcomes

  1. Ship a sandbox automation for a repetitive ticket type
  2. Document guardrails and approval workflow
  3. Present ROI estimate with assumptions stated
Portrait of Ravi Menon

Ravi Menon

Automation mentor; built desk integrations for mid-market IT providers.

Reviews

Dry-run pattern prevented a messy pilot — mentor caught my missing rollback step in review.

Fatima · Automation pilot lead

ROI worksheet was honest about assumptions. Appreciated that transparency.

Chris

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