Catalog
Courses
Ten mentor-led tracks from help desk management to monitoring triage. Prices are informational — request details to enroll.
10 courses
Automation Scripts for Repetitive Tickets
Introduce safe automation for password resets, access requests, and tagging using scriptable playbooks.
₩1,780,000
Cloud Incident Response Basics
Coordinate cloud outages from the support side: status pages, comms templates, and runbook triggers.
Data Literacy for Service Teams
Read dashboards, define metrics, and spot anomalies in desk volume and resolution trends.
₩750,000
Front-End Foundations for Support Engineers
HTML, CSS, and component basics so support staff can reproduce UI bugs and document fixes clearly.
IT Help Desk Management
Lead service desk teams with ticketing workflows, SLA design, and incident triage built for Korean enterprise environments.
₩1,980,000
Monitoring & Alert Triage
Interpret monitoring alerts, reduce noise, and coordinate with SRE when thresholds fire.
Network Troubleshooting for Tier-1
Diagnose connectivity issues with structured checks before escalating to network engineering.
₩1,050,000
Product Operations for Internal Tools
Gather requirements from internal users and prioritize backlog items that unblock support.
Security Awareness for Desk Staff
Phishing triage, identity resets, and safe escalation when users report suspicious access.
₩820,000
Service Design for Digital Touchpoints
Map journeys for chat, email, and portal support with consistent tone and measurable touchpoints.