Operations-ready skills for Seoul support teams

ScrollNetwork Digital Academy trains help desk and operations professionals with project-based labs, not slide decks.

View full program Trusted by teams at Naver Cloud partners, regional MSPs, and Seodaemun startups

Technician reviewing network monitoring dashboards in a dim operations room

Inclusions that show up in interviews

Every track ends with artifacts hiring panels can open — not vague certificates.

Mentor-reviewed playbooks and SLA tables
Blended labs in Seodaemun-gu with remote check-ins
Portfolio review sessions with career coach
Downloadable lab materials between sessions

Featured courses

IT Help Desk Management

Lead service desk teams with ticketing workflows, SLA design, and incident triage built for Korean enterprise environments.

Web Development

Front-End Foundations for Support Engineers

HTML, CSS, and component basics so support staff can reproduce UI bugs and document fixes clearly.

Data Literacy for Service Teams

Read dashboards, define metrics, and spot anomalies in desk volume and resolution trends.

Cloud

Cloud Incident Response Basics

Coordinate cloud outages from the support side: status pages, comms templates, and runbook triggers.

Browse all courses →

01 — The flow

Step 1

Diagnostic intake

Admissions maps your schedule and prior tool exposure.

Step 2

Lab sprints

Weekly scenarios with written mentor feedback.

Step 3

Capstone review

Panel-style review of your operations playbook.

Step 4

Career workshop

Interview prep focused on your submitted artifacts.

Step 5

Alumni office hours

Optional monthly Q&A for six months post-cohort.

From our cohorts

IT Help Desk Management capstone reviewers asked sharp questions about my SLA table — felt like a real panel, not a rubber stamp.

Hye-jin Ko · Operations Coordinator · Mapo logistics startup

Network Troubleshooting for Tier-1 — escalation bundle template still lives in our Confluence.

Derek · Seoul

Data Literacy for Service Teams made our Monday metrics call shorter. KPI worksheet is the specific win.

Yuna Park · Desk Analyst

Client in healthcare SaaS — Security Awareness labs were dense; wished for one more week on identity resets, but verification scripts were immediately useful.

Client

Field notes in your inbox

Monthly digest on desk operations, lab releases, and Seoul cohort dates. No sales countdowns.